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Frequently Asked Questions
- +- How do I purchase products?
Simply browse our online catalogue of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart' or 'Checkout’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please call us on 0800 058 8105 (calling within the UK) or +44 20 7193 8408 (calling outside the UK).
- +- What payment options do you offer?
We accept PayPal, VISA, VISA ELECTRON, MASTERCARD, MAESTRO, SWITCH and SOLO credit and debit cards.Placing a school order
We can also invoice your school directly.
If you are a school or organisation we have created an account facility for you. Simply place your order online then select the ‘Pay on Invoice’ option on the ‘Payment Information’ page. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable in 30 days. Please note orders will only be sent to the school/organisation’s official address. Please do not enter your personal address.Payment Options:
If you have any further queries on this process please do no hesitate to contact us.
- Bank transfer
Please use the following bank account details to transfer your total order value.
Please quote your order number as reference.
Account No.: 13060314
Sort Code: 20-98-74
Account Name: Classroom Capers
Bank Name: Barclays
Please make cheque payable to Classroom Capers
Please quote your invoice number as reference.
PO Box 2250
Pulborough, RH20 6AW
All prices include Value Added Tax (VAT). Orders will be shipped within 24 hours.
- Bank transfer
- +- Is delivery free?
Yes, postage and packaging is FREE to anywhere in the United Kingdom and to countries in the EU. All orders received are processed and shipped within 24 hours via First Class Mail which aims to deliver the following working day, or by ‘next day courier’ service or by Priority Airmail which aims to deliver in 3-5 working days. We also offer a UK guaranteed next day delivery service which incurs an extra cost (calculated online). Orders must be placed before midday, Monday - Thursday and signed for on arrival. If you wish to select this shipping option, please do so in the 'Shipping Method' of the checkout process.
Classroom Capers welcomes and offers shipping to all other international destinations. Shipping costs are based on the actual weight of items and the shipping distance. Simply place your order online and the shipping costs will be automatically added to the order totall.
- +- Do you have a minimum order value?
- +- What is your VAT registration number?
Our VAT registration number is 109 3893 94 .
- +- How quickly do you deliver?
All orders posted within the United Kingdom and Europe are processed and shipped FREE within 24 hours via First Class Mail which aims to deliver the following working day. We also offer a guaranteed next day delivery service which carries an extra charge which is displayed during checkout. Special delivery orders must be placed before midday, Monday - Friday and signed for on arrival. If you wish to select this shipping option, please do so in the 'Shipping Method' of the checkout process.
International orders are sent airmail via Priority Mail which aims to delivery to Europe within 3-5 working days or Worldwide within 5-8 working days.
- +- Do you deliver to countries outside the United Kingdom?
Classroom Capers welcomes and offers shipping to international destinations. Shipping costs are based on the actual weight of items and the shipping distance. Simply place your order online and the shipping costs will be automatically added to the order total.
- +- I ordered products from you 5 days ago and they haven’t arrived. Where are they?
UK orders are sent via First Class Mail which aims to deliver the following working day, or by ‘next day’ courier. Should your order not arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
International orders may take longer depending on the country the products are being shipped to.
- +- I have an account but I’ve forgotten my password. What do I do?
If you've forgotten your password please click here and enter your e-mail address and we'll send you an e-mail message containing your new password.
- +- How do I return a product?
If you are not satisfied with any of our products, we will exchange or refund the purchase price, less packaging and postage within 30 days of original invoicing.
Goods must be returned in their original condition (i.e. not marked in any way) to:
PO Box 2250
Pulborough, RH20 6AW
Please enclose the original invoice and indicate whether you require an exchange or refund.
It is the customers' responsibility for the return shipping costs unless the returned item is a result of our error (you received an incorrect or defective item, etc).
- +- Are my credit card details and other information secure?
We take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. We do not store credit card details. Please click here for further information.
- +- How do I make a suggestion?
We would love to hear from you. If you have any suggestions or ideas, please email us at firstname.lastname@example.org
- +- Special Offers!
Our free email service is the best way to find out about all the latest happenings at Classroom Capers. Subscribers are among the first to hear of our special discounts and offers, new products and free activity resources. Enter your email address in the ‘Sign up for news and special offers’ section located on our home page today!
- +- Do your prices include VAT?
All prices listed on our website are inclusive of Value Added Tax (VAT).
- +- I have a discount code but am unsure where to enter it?
Click on the ‘View Cart' link on the top right of the screen to view the items in your basket. Your discount code can be entered on this page before proceeding to the purchasing page.
- +- How do I order a free catalogue?
Please click here to order your free catalogue.